Invoice
& Payment Policy.

Stokeshire issues invoices electronically through Squarespace. All invoices are sent to the email address on file and are legally binding under the U.S. E-SIGN Act and Wisconsin UETA. Digital receipts serve as executed copies of your agreement.

Invoices are issued at the following points in the placement process:

• Reservation invoice. Issued at the time of waitlist enrollment; covers the $500 deposit plus applicable tax
• Formation invoice. Issued when Doodle School or Bootcamp is added to your program
• Balance invoice. Issued following Puppy Selection Day; covers the remaining placement balance and any add-ons
• Training enrollment invoice. Issued when a requested go-home date falls outside the 3-day pickup window; Bootcamp is billed at $200 per calendar day
• Transport balance invoice. Issued once your destination quote is confirmed; due in full at least 72 hours before departure
• Lifestyle Store invoices. Issued automatically at checkout for product orders

It is the client's responsibility to ensure their email address is current and that invoices from hello@wisconsindesignerdoodles.com are not filtered to spam. Non-receipt of an invoice does not extend payment deadlines.

Stokeshire accepts the following forms of payment:

• Credit and debit card. Visa, Mastercard, American Express, Discover (processing fee applies; see Section 03)
• Klarna. Split into four interest-free installments, or financed over time; available at checkout on eligible invoices
• ACH / bank transfer. Available on request for balances over $1,000; no processing fee
• Cash. Accepted in person at Stokeshire at the time of pickup; exact amount required

Personal checks are not accepted. Payments submitted by methods not listed above will not be considered received and do not satisfy invoice deadlines.

• Reservation deposit ($500 plus tax). Due at the time of waitlist enrollment; reservation is not confirmed until payment clears
• Formation / Doodle School fees. Due in full at the time of scheduling; training does not begin until payment is received
• Placement balance. Due no later than 72 hours after Puppy Selection Day, and in all cases no later than 72 hours before scheduled pickup or delivery; failure to pay forfeits placement and deposit
• Training enrollment. Due in full before a go-home date outside the pickup window is confirmed; the puppy is not released until payment clears
• Transport. Deposit collected at checkout; destination balance due in full at least 72 hours before departure
• Lifestyle Store orders. Charged at checkout; orders do not ship until payment clears

All deadlines are based on Central Time (CT). Payments received after a deadline are treated as non-payment regardless of time zone differences.

Go-Home Eligibility Date. Each puppy is assigned a Go-Home Eligibility Date, being the later of the puppy's posted 8-week birthday or the day after the purchase is completed in full. Days a puppy remains at Stokeshire before a purchase is completed are Stokeshire's cost, are not billed to the family, and are not counted toward any enrollment.

Pickup window. Each puppy has a pickup window of the 3 calendar days beginning on the Go-Home Eligibility Date. Both dates are posted on the puppy's litter page and confirmed to the family in writing before checkout. The pickup window exists so families may take custody or complete transport. It is a scheduling allowance only. It is not boarding, not care, and not training. It carries no cash value, is not a credit, is not transferable, is not refundable, and expires at the close of the third day whether or not it is used.

No standalone boarding. Stokeshire does not offer boarding, daycare, holding, or daily care as a standalone service under any name. A puppy remaining at Stokeshire past the pickup window is enrolled in a training program.

Billing. If a family elects a go-home date after the window, at checkout or in writing, for travel, work, prior obligations, or any other reason of their own, Bootcamp is billed from the Go-Home Eligibility Date, and the pickup window is not deducted, credited, or applied against enrollment. If a family did not elect a later date and simply did not take custody, billing begins the day after the pickup window closes. In both cases billing runs through the day before custody is taken. The day custody is taken is not billed.

Refunds. Bootcamp days rendered are non-refundable. If a family takes custody earlier than the date selected and gives Stokeshire at least 48 hours written notice, unused Bootcamp days are refunded; without that notice, unused days are forfeited. Doodle School is a fixed 28-day program, prepaid in full, and is non-refundable and non-prorated once the program begins, including if custody is taken before the program concludes.

Availability. Enrollment is subject to program capacity and is not guaranteed. Stokeshire allots sufficient pickup appointments for every litter and may, at its sole discretion, open additional appointment times when calendar availability permits. If no enrollment slot is available for the requested dates, the family takes custody during the pickup window.

Stokeshire availability. Days on which Stokeshire is unavailable to release a puppy are not billable to the family and do not extend the family's payment obligation.

For Stokeshire-arranged transport by approved ground transport or flight nanny, a transport deposit is collected at checkout and applied to the final transport balance, which is quoted by destination. The destination balance is invoiced once the route is confirmed and is due in full at least 72 hours before departure. Current transport pricing, route coverage, and a live estimator are on the Transport & Delivery page.

Families who arrange their own transporter or flight nanny are billed the Outside Transport Coordination service, which covers transporter verification, acceptance and custody-transfer paperwork, go-home preparation, handoff scheduling, and one schedule change.

Booking transport that departs after the pickup window closes does not satisfy the pickup window. If transport is cancelled, rescheduled, or fails to depart during the window for any reason other than Stokeshire's unavailability, carrier disruption, or weather, the window is not satisfied and training enrollment applies under Section 05.

The Travel-Ready Health Certificate Package is required for any go-home involving travel across state lines, a flight nanny, ground transport, or family travel from another state. It includes the veterinary wellness exam, the Certificate of Veterinary Inspection, vaccination updates if due, and the official health record packet, and must be paid before travel documentation is scheduled.

Failure to meet a payment deadline results in the following without further notice:

• Your reserved placement is released to the next eligible family on the waitlist
• All funds paid to date, including the reservation deposit and any formation fees, are forfeited with no refund or credit
• Your position on the waitlist is voided; re-enrollment requires a new reservation deposit

Stokeshire is not obligated to provide payment reminders beyond the invoice itself. It is the client's responsibility to meet all deadlines as stated. Extensions are not available except at Stokeshire's sole and written discretion.

Klarna is available at checkout on eligible invoices and allows the total to be split into four interest-free installments, or financed over a longer period. Klarna's own terms, credit approval process, and payment schedule govern the financing arrangement directly between you and Klarna.

Regardless of your Klarna installment schedule, your full balance with Stokeshire must be settled before your puppy's go-home date. Klarna payment delays or disputes with Klarna do not extend Stokeshire's payment deadlines or affect our forfeiture policy.

If you believe an invoice contains an error, contact us at hello@wisconsindesignerdoodles.com within 48 hours of receipt with a description of the discrepancy. We will review and, if warranted, issue a corrected invoice promptly.

Disputing an invoice does not suspend or extend the payment deadline. If a correction is confirmed, any overpayment will be applied as a credit toward your balance or refunded to the original payment method within 5 to 10 business days. Stokeshire does not issue refunds for accurately billed amounts.

Invoice corrections are issued in writing only. Verbal agreements regarding billing adjustments are not enforceable.

By submitting payment, you agree not to initiate a chargeback or payment dispute through your financial institution in contradiction of these terms. Stokeshire maintains timestamped records of all invoice acknowledgment, policy acceptance, and payment receipt.

In the event of a chargeback, Stokeshire reserves the right to submit all documentation to the payment processor for rebuttal, pursue recovery of funds, including fees and damages, via small claims court or collections, and permanently revoke your access to the Stokeshire program.

All disputes are governed by the laws of the State of Wisconsin, jurisdiction of Taylor County, WI.

A digital receipt is emailed automatically following each completed payment. This receipt serves as your proof of transaction and, where applicable, as a digitally executed copy of your agreement under the E-SIGN Act and Wisconsin UETA.

Copies of prior invoices and receipts may be requested by emailing hello@wisconsindesignerdoodles.com. Requests should be made within 12 months of the original transaction. Stokeshire retains payment records in accordance with applicable Wisconsin record-keeping requirements.

For billing questions, invoice requests, or payment assistance, contact us directly:

• Email: hello@wisconsindesignerdoodles.com
• Mail: Stokhaus Media, LLC dba Stokeshire Designer Doodles · W4954 County Rd O · Medford, WI 54451

Related documents: Reservation & Refund Policy · Terms of Service · Health & Liability Waiver · Legal Index