Privacy Policy & Terms of Use
This Privacy Policy & Terms of Use describes how Stokhaus Media, LLC, d/b/a Stokeshire Designer Doodles (“Stokeshire,” “we,” “our,” or “us”) collects, uses, shares, and protects your information when you visit our websites, purchase products or services, interact with our AI tools (including ChatGPT and ElevenLabs), or engage with us on social media or via SMS.
By accessing or using any Stokeshire website, completing a purchase, submitting an application, communicating with us, or using our AI-powered tools, you agree to this Privacy Policy & Terms of Use.
We may update this Policy and our Terms from time to time. Any changes become effective when posted on this page. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
This Policy applies to all online and offline interactions with Stokeshire, including our:
- Website(s) and landing pages;
- Puppy applications, purchase forms, training enrollments, and related documents;
- AI-powered chat and voice tools (ChatGPT & ElevenLabs);
- Email, SMS, and social media communication;
- Any other digital services we offer under the Stokeshire brand.
A. Information You Provide Directly
We collect personal information you voluntarily provide, including:
- Contact data (name, mailing address, email, phone number);
- Puppy application and training details (household info, preferences, lifestyle, goals);
- Billing, shipping, and order information;
- Content you send in messages, emails, forms, or uploads (photos, videos, documents);
- Survey responses, testimonials, and contest or promotion entries.
B. Automatically Collected Information
When you visit our site or use our services, we may automatically collect:
- IP address, device type, operating system, and browser type;
- Pages visited, time on site, clicks, referring/exit pages, and general usage data;
- Cookie and tracking technology data (as described below).
C. Financial & Transaction Data
Payments are processed through third-party providers such as Stripe, SamCart, and PayPal. These providers may collect and store your payment card details. We do not store full credit card numbers on our own servers.
D. Communications & Social Media
If you contact us by email, SMS, phone, social media platforms (e.g., Instagram, Facebook, TikTok), or through our website chat, we may collect and retain the content of your communications and our responses.
E. AI Interaction Data
When you use our AI-powered tools (ChatGPT and ElevenLabs), your messages, prompts, and in some cases voice/audio may be collected and processed as described in the AI Tools & Automated Processing section below.
We use the information we collect for legitimate business purposes, including to:
- Create, manage, and maintain customer profiles and accounts;
- Process applications, reservations, purchases, and training enrollments;
- Communicate about your order, your puppy, training options, and logistics (pickup/transport);
- Send updates, educational resources, and promotional offers (where permitted by law);
- Improve our website, content, and customer experience;
- Train and improve our AI-powered support tools and internal processes;
- Detect, prevent, or investigate fraud, abuse, or security incidents;
- Comply with legal obligations and enforce our agreements.
We use AI tools to provide faster, more helpful support and education to our families. These tools include text-based chat and voice-based assistants.
A. ChatGPT (OpenAI)
Some website interactions, FAQs, and support responses may be powered by ChatGPT, a service operated by OpenAI. When you use these features:
- Your messages and prompts may be transmitted to and processed by OpenAI;
- Chat transcripts may be stored for quality control, training, and dispute resolution;
- OpenAI may process the data in accordance with its own policies and terms.
You can review OpenAI’s policies at: https://openai.com/policies/privacy-policy .
B. ElevenLabs Voice Assistant
We may provide voice-based experiences powered by ElevenLabs. When you speak to our voice assistant:
- Your voice and audio may be recorded and transmitted to ElevenLabs for transcription and response;
- Text transcripts and audio may be retained for quality assurance, training, and troubleshooting;
- Processing is subject to ElevenLabs’ own privacy practices.
You can review ElevenLabs’ policies at: https://elevenlabs.io/privacy .
C. Important AI Notice
- AI-generated responses may occasionally contain errors or incomplete information;
- AI tools do not replace professional veterinary, legal, or financial advice;
- Please avoid sharing highly sensitive personal data (e.g., full credit card numbers, Social Security numbers, detailed medical records) with AI features;
- By using AI tools on our site, you consent to the collection and processing of your data as described here.
We do not sell your personal information. We may share it in the following limited circumstances:
A. Service Providers
We share information with trusted service providers that help us operate our business, including:
- Payment processors (Stripe, SamCart, PayPal);
- Email and SMS platforms;
- Web hosting and analytics providers;
- AI vendors (OpenAI, ElevenLabs);
- Shipping, transport, and logistics partners.
B. Legal & Safety
We may disclose your information:
- To comply with applicable laws, regulations, or legal requests;
- To protect our rights, property, or safety, or those of others;
- To investigate, prevent, or respond to suspected fraud or security issues.
C. Business Transfers
In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your information may be transferred as part of the business assets, subject to applicable law.
We use cookies and similar technologies to enhance and analyze your experience, including:
- Session cookies to keep you logged in and remember cart contents;
- Preference cookies to remember your settings and preferences;
- Analytics cookies (e.g., Google Analytics) to understand how our site is used;
- Advertising or social media pixels (e.g., Meta) to measure campaigns and reach similar audiences.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Note that disabling cookies may impact certain features or functionality.
A. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this Policy, including:
- To provide services and ongoing customer support;
- To comply with legal, accounting, and tax obligations;
- To maintain business records and puppy health/training histories where appropriate.
B. Security Measures
We use commercially reasonable safeguards to protect your data, such as SSL encryption for online transactions and limited internal access to personal information. However, no method of transmission or storage is 100% secure. If we become aware of a data breach affecting your personal information, we will notify you as required by applicable law.
Our services are primarily intended for adults (18+). We do not knowingly collect personal information from children under 18 without parental consent. If we learn that we have collected such information, we will take reasonable steps to delete it.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- To access and obtain a copy of your personal information;
- To request correction of inaccurate or incomplete information;
- To request deletion of your personal information, subject to legal exceptions;
- To object to or restrict certain processing activities;
- To withdraw consent where processing is based on consent;
- To data portability in some circumstances.
To exercise any of these rights, please contact us at hello@wisconsindesignerdoodles.com. We may need to verify your identity before fulfilling your request.
You may also opt out of marketing emails by clicking “unsubscribe” in our messages. For SMS, see the SMS section below.
By providing your mobile number and opting in, you consent to receive SMS/text messages from Stokeshire Designer Doodles, which may include:
- Application, reservation, and order updates;
- Pickup, training, and transport reminders;
- Relevant educational content and promotional offers.
Message and data rates may apply. Message frequency may vary. You can opt-out at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.
A. Intellectual Property
All content on our site—including text, images, logos, videos, training materials, and AI-enhanced content—is owned by Stokhaus Media, LLC, d/b/a Stokeshire Designer Doodles, or used with permission. You may not copy, reproduce, distribute, or create derivative works without our express written consent.
B. Accuracy & Availability
We strive for accuracy but do not warrant that all information on our site is accurate, complete, or current. Puppy availability, pricing, timing of litters, and program details may change without notice. We reserve the right to correct errors, update information, and cancel or refuse orders when necessary.
C. External Links
Our site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.
D. AI-Generated Information
AI-generated information provided by ChatGPT or ElevenLabs is intended for general informational and customer support purposes. It:
- May occasionally be incorrect, incomplete, or outdated;
- Should not be relied upon as professional veterinary, legal, or financial advice;
- Is provided “as is” without warranties of any kind.
E. Limitation of Liability
To the fullest extent permitted by law, Stokhaus Media, LLC and its owners, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our site, services, AI tools, or content.
We may update this Privacy Policy & Terms of Use from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we do, we will revise the “Effective Date” at the top of this page. Your continued use of our services after any changes means you accept the updated Policy.
If you have questions, privacy requests, or concerns about this Policy, please contact us:
Stokhaus Media, LLC, d/b/a Stokeshire Designer Doodles
W4954 County Rd O
Medford, WI 54451
Phone: 715.570.5718
Email: hello@wisconsindesignerdoodles.com